Customer Service starts from the moment your potential client gets to your website, calls or texts for information. How do you start the journey to ensure they stay your customer? What are the steps you need to take?

Bob Wrasman is a recognized trainer with the international detail association also a Car Brite lead trainer, Bob has been painting cars for over 40 years. Bob will take you down a journey identifying different types of lacquers, nitrouscellulite paint, and shellac just to name a few. He will also go over some of the newer types of paints, urethane, and tricolors, making you feel more confident on museums and collectible vehicles. In addition, he will be talking about vinyl rap, PPF film care, and removing small scuffs and scratches. Come along with us on this journey, you'll be glad you did!

For up and coming PDR techs- learn what it takes to get into the business and find success.

Too many business managers and owners rely on a bookkeeper or their accountant to track the financial data. If we were to give a quiz to these same people, we would likely find them lacking in basic financial knowledge. In this informative session, participants will obtain a well rounded understanding of how they can use the information to help them in better managing their business.

Tips and tricks for an organized detail service. Product and tool suggestions.

The fundamental lessons you need to begin your journey to becoming a Gluru.